DJI Maintenance Service Workflow

Maintenance Service keeps your fleet healthy with routine inspection, calibration, deep cleaning, and replacement of worn parts. Think of it as a tune-up rather than a repair. For enterprise operators flying frequently, this is one of the most valuable services to keep equipment reliable.

When to use Maintenance Service

• Your product is due for routine upkeep.
• You want a comprehensive check on basic performance, calibration, and wear.
• You’d like an official DJI maintenance report for your records.

How enterprise customers access maintenance

Enterprise customers have a slightly different path than consumer users:

• Through your Enterprise dealer: As your authorized Enterprise dealer, Candrone can help facilitate maintenance quotations. You can also leave your contact information through DJI’s portal and a dealer will reach out.
• If your model isn’t listed in the DJI Care free maintenance service list, your dealer handles the quotation process directly.
• For program details, check the DJI Maintenance Program through DJI’s portal.

How to apply on DJI’s portal

1. Go to DJI’s Maintenance Service page and click Maintenance Application.
2. Describe your product and provide your information.
3. Submit the form, and a service case will be generated automatically.
4. After the application is approved, DJI sends a Shipping Label to your registered email.
5. Print the label, attach it to the package, and hand it to the courier (or arrange your own express carrier with cash on delivery).

What happens after you apply

1. Submit application. A service case is generated and DJI covers the cost of shipping.
2. Product delivery. Send your product within 7 calendar days. The complete set is recommended, aircraft body, remote controller, battery, charger, and accessories.
3. Receiving and testing. The DJI Service Center will test your product and send you a quotation if work outside the maintenance scope is needed.
4. Receive your product. DJI performs maintenance and deep cleaning, then ships your product back to you.

The maintenance service is typically completed within 7 working days after DJI receives your product, and you’ll get an email notification when it ships.

Things to Know for Every Service

Before you ship

• Back up your data. DJI may format internal storage during inspection. Memory cards are not affected, but don’t send them.
• Send only what’s required. The application page lists exactly which components to include. Don’t send third-party propellers, stickers, QR codes, iPads, DSLR cameras, external microSD cards, or personal accessories.
• Ship within 7 calendar days of submitting your application. Late shipments can postpone your service.

Tracking your case

You can check the status of any service case anytime on DJI’s Service Progress Inquiry page. DJI will also email and call you at the major milestones, receipt, quotation, payment, completion, and shipment, so keep an eye on your inbox and phone.

Finding your serial number

You can find your product serial number on the package label or in your DJI app: open the app, go to Profile > Device Management, select the corresponding product, and look for Aircraft SN.

Invoices and receipts

If you need a repair invoice or a flyaway invoice, contact DJI Support after you’ve made payment. For maintenance, the invoice comes from the authorized dealer where you purchased the service, if that’s Candrone, just reach out and we’ll get it to you.

Frequently Asked Questions

• How long does the whole process take?

Timing varies by service. Maintenance is typically completed within 7 working days after DJI receives your product. Flyaway cases are evaluated within 2–3 working days. Repairs depend on inspection results and parts availability.

• What if I don’t hear back from DJI?

Check DJI’s Service Progress Inquiry page first. If something looks stuck, contact DJI Support, or reach out to us at Candrone and we can help follow up.

• Can I cancel a service case after I’ve submitted it?

Yes, contact DJI Support to cancel. This is especially relevant for flyaway cases if you find your aircraft after submitting.

• Do I have to pay for shipping?

It depends. For Maintenance and Flyaway services, DJI covers shipping. For Repair, DJI covers two-way shipping if your product has a manufacturing defect under warranty, otherwise you cover the trip to DJI. For Replacement, DJI typically provides a shipping label.

• My product is an enterprise model. Is the process different?

DJI’s portal flow is the same, but for Maintenance specifically, enterprise customers go through their Enterprise dealer (that’s us) for quotation rather than the standard consumer DJI Care path. For Repair, Replacement, and Flyaway, you submit through DJI’s portal directly.

• What if the technician finds something I didn’t mention?

If DJI finds an additional malfunction outside the maintenance scope or warranty, they’ll send you the damage assessment and a price quotation. Work doesn’t begin until you accept and pay.

• Can Candrone open the application for me?

Service applications are submitted directly by the product owner through DJI’s portal, that’s how DJI verifies the product, account, and contact details. We’re happy to walk you through the form, help you prepare your information, and answer questions, but the application itself needs to come from you.

Thanks for flying with Candrone, we’re here whenever you need us.