How to Activate DJI Care Refresh

Depending on which DJI product you purchased, there are two ways it may be activated: manual activation or automatic activation.

🔧 Manual Activation

Applies to:

Matrice 350 RTK
M30 Series
M3 Enterprise Series
Zenmuse L2
Zenmuse P1
DJI Consumer Products

Step 1: Locate Your Activation Code

When your order ships, you’ll receive a packing slip labeled “SSHIP-xxxxx.”
This document includes your DJI Care Refresh activation code. Keep it handy for the next step.

Step 2: Visit the Activation Page

Go to the official DJI Care Refresh activation portal:
👉 DJI Care Refresh Activation Page

Step 3: Activate Your Plan

Follow the on-screen instructions. You’ll need to enter both your drone’s serial number and the activation code from your packing slip.
Once complete, your DJI Care Refresh plan will be activated and linked to your product.

⚙️ Auto-Activated DJI Care Refresh

Applies to:

Matrice 4 Series
Matrice 400
Zenmuse H30T

For these models, DJI Care Refresh activates automatically when the product is bound to your DJI account during initial setup.
No manual entry or activation code is required. Your coverage begins as soon as your product is registered.

🔔 Important Notes

Activation Window:
If you're activating DJI Care Refresh manually, you have 48 hours from the time your drone is first activated to complete the binding process. If you missed your activation window, please reach out to customerservice@candrone.com